Privacy Policy

Last updated: June 29, 2026

TexoByte, LLC ("we," "us," or "our") operates RoleShepherd ("RoleShepherd" or the "Service"). This Privacy Policy describes how we collect, use, and share information when you use our website and application.

Questions or requests: support@roleshepherd.com

Information we collect

We collect information you provide and data generated by your use of the Service:

• Account information: email address, display name, and password (stored as a secure hash). If you enable two-factor authentication, we store an encrypted authenticator secret and hashed one-time backup codes — we never store your raw TOTP codes.
• Profile and career data: resume content, work history, skills, preferences, salary expectations, career goals, and evidence you provide through onboarding, profile interviews, gap interviews, and monthly check-ins.
• Job and company data: dream company watchlists, job postings you add or we crawl, application tracking, scores, research notes, and generated materials (e.g. resume drafts).
• Billing information: subscription plan, Stripe customer and subscription identifiers, and payment status. Payment card details are collected and processed by Stripe — we do not store full card numbers.
• Usage and operational data: AI usage counts, feature quotas, worker job metadata, and error logs needed to operate and secure the Service.
• Session data: an essential session cookie used to keep you signed in.

How we use information

We use your information to:

• Provide, maintain, and improve the Service (scoring, research, resume drafts, interviews, digests).
• Monitor company career pages you add and qualify job postings against your profile.
• Send transactional and retention emails: password reset, email verification, welcome, weekly pulse, career check-in reminders, and trial-related notices.
• Process subscriptions and billing through Stripe.
• Protect the Service, prevent abuse, and troubleshoot errors.

We do not sell your personal information. We do not use advertising or analytics trackers in the current version of the Service.

Third-party service providers

We share information with trusted processors only as needed to operate the Service:

• OpenAI — AI completions and embeddings for job scoring, research, resume drafts, cover letter evaluation, interview prediction, and profile interviews. OpenAI Privacy Policy
• Stripe — subscription billing and payment processing. Stripe Privacy Policy
• Resend — delivery of transactional email. Resend Privacy Policy
• Serper — web search for salary, culture, and interview research, and for resolving company career page URLs. Serper Privacy Policy

Content you submit for AI-assisted features may be sent to OpenAI (and related prompts may include job descriptions and your profile context). Do not submit information you are not comfortable sharing with these providers for the purpose of delivering the feature.

Cookies

We use a single essential session cookie (roleshepherd_session) to maintain your authenticated session. We do not use advertising cookies or third-party analytics cookies in the current version of the Service.

Data retention

We retain your account and profile data while your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel a subscription, we may retain your account data so you can reactivate or export information upon request.

Your choices and rights

You may:

• Enable optional two-factor authentication in Settings → Account.
• Turn weekly pulse email on or off in Settings → Notifications.
• Configure career check-in reminders (in-app, email, or both) in Settings → Career check-ins.
• Delete your account and associated data from Settings → Account (password confirmation required).
• Cancel your subscription through Stripe (when billing portal access is available) or by contacting us.
• Request access to, correction of, or deletion of your personal data by emailing support@roleshepherd.com if you cannot access your account.

We will respond to reasonable requests in a timely manner. Account deletion removes your profile, saved jobs, applications, uploaded files, and billing linkage from our systems.

Security

We use industry-standard measures including encrypted connections (HTTPS in production), password hashing, optional two-factor authentication (TOTP), encryption of authenticator secrets at rest, and tenant-scoped data access. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Children

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children.

International users

The Service is operated from the United States. If you access the Service from outside the U.S., your information may be processed in the U.S. and other countries where our providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact

TexoByte, LLC
Email: support@roleshepherd.com